WELCOME TO THE EDITION SNEAKER BOUTIQUE!

FAQ

FREQUENTLY ASKED QUESTIONS

 
I do not live near any of The Edition Sneaker Boutique locations, how can I place
an order?
For any products not available on the website, please contact the store directly. You
may find the locations at

11776 SW 104th st. Miami Fl 33186

and

C-7450 NW 104th Ave #102 Doral, Fl 33178

or email us at info@theeditionboutique.com.
 
I just placed an order, can I cancel it?
If there is an issue with your order (wrong size, quantity, etc.) please contact the store
immediately with your order number, or email info@theeditionboutique.com with you
order number and contact information.


When should I expect my package?
Purchased items will be shipped within 3 business days of the order. Please allow up to
5-8 days for your order to arrive. If you do not receive your purchase after 2 weeks,
please notify info@theeditionboutique.com. You will receive an email from
info@theeditionboutique.com when your order has been confirmed.
When using PayPal as your method of payment, please respond to our email request to
confirm your order. This will ensure that we continue to process your order.


I made two orders today. Can you combine them into one and refund the
balance?
Unfortunately, we are unable to combine shipments on multiple orders.


Which countries do you ship to?
We ship worldwide – Please contact the store directly for shipping rates or use the USPS Priority option at checkout.


Im from a country outside of the U.S. What is my footwear size in U.S.
measurements?
LINK to shoes/clothing size chart
Note: This is not standard across all brands and should be used as a guideline.


Can I pick up my online order at the store?
Please call the store directly for to a place a phone order instead.

I just received my online order. Can I return it for a full refund?
Unfortunately, we do not accept refunds, but will happily exchange within 10 days from
when shipment is received. All exchanges dependent on existing stock. Notice must be
given to info@theeditionboutique.com within 2 days for any problems or concerns with
merchandise. Items must be in their original packaging, in as-new condition with both
the printed receipt and packaging slip when returned. Domestic customers are
financially responsible for shipping the item back to The Edition Boutique for the
exchange.

Can I exchange my item for a higher priced item if I pay the difference?
No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser
value, we will provide a credit for the difference.